A phone call needs a few details. Here's what Vikki keeps, what it shares, and what you can control.
Vikki and privacy questions
This policy applies to Vikki, the AI calling assistant available on the web, Android, and iPhone. For privacy questions or account and data deletion requests, contact help@getvikki.app.
What Vikki stores
Vikki stores your account details, messages, tasks, personal memory facts, verified phone numbers, answering preferences, incoming messages, and call-history text needed to run the service. Your account connects these records to you. Microphone audio is processed for voice input and calls. Vikki does not store raw call audio.
Contacts stay on your phone
Contacts access is optional. The mobile app matches contact names and phone numbers in memory on your device to display recognized callers. Your address book is not uploaded to Vikki, shared with AI, or used for marketing. You can change or revoke contacts and microphone permissions in your device settings.
Your personal memory
Private facts help Vikki answer questions and prepare tasks. Facts marked public may be retrieved during an outgoing call when relevant. Incoming answering has no access to saved memory and uses your greeting and answering instructions. Public means available to Vikki during a call, not published on the internet. Your call-facing name is always available to Vikki for introductions.
Calls and transcripts
Vikki processes speech to carry out your approved call and keeps a text transcript, call events, and the reported outcome with the task. Live transcripts can include partial text that changes as speech is recognized. The final call history is read-only.
Incoming call information
When answering is activated, Vikki stores your verified personal number, greeting, answering preferences, forwarding setup evidence, and incoming call history. The Inbox links to individual summaries and transcripts. Chat can recap your incoming calls. Verification challenges are short-lived; OTP codes are not stored. Before deleting your account, complete the forwarding turn-off guide if forwarding may still be installed.
Service providers
Vikki relies on service providers to sign you in, store app data, process messages and speech, and connect calls. Google or Apple handles sign-in. Convex stores app data and provides authentication infrastructure. OpenAI or Google Gemini processes your messages, task details, and relevant memories to prepare responses. OpenAI also processes voice input, name pronunciation, and call audio. Telnyx receives phone numbers and call audio to connect telephone calls. If you enable notifications, Expo and your platform provider, Google or Apple, process a device token and call notification. Providers receive the information needed for their role and process it under their own terms and retention policies.
Connections and telephone calls
The app uses encrypted connections to Vikki's service APIs. Ordinary telephone calls are not end-to-end encrypted by Vikki. Call recipients hear your approved instructions and relevant information made available for the call; deletion cannot undo information already heard by a recipient.
How long data stays
Your chats, tasks, memories, answering settings, and transcripts remain until you delete them using the available controls or delete your account. Third-party providers process information under their own retention policies and applicable legal requirements.
Your controls
You can update or remove personal memory facts, choose which facts may be used on a call, cancel pending work, and end a live call. In the mobile app, Account includes AI-sharing controls and account deletion. Withdrawing AI-sharing permission pauses new AI features on that device. You can also request deletion without the app using the Vikki account deletion page. End active calls and remove any carrier forwarding before deleting your account.